Technical support (renewal) - for Ruckus Virtual SmartZone Data Plane - Right-To-Use license - no throughput cap license - phone consulting - 3 years - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Ruckus End User WatchDog Premium Support - technical support (renewal) - for Ruckus Virtual SmartZone Data Plane - 3 years |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Ruckus Virtual SmartZone Data Plane |
| License Type | Right-To-Use license |
| Licensing Details | No throughput cap license |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Ruckus Virtual SmartZone Data Plane |
| Installation Type | Locally installed |
| License Type | Right-To-Use license |
| Licensing Details | No throughput cap license |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 3 years - response time: 1 day availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 3 years - response time: 1 day availability: 24 hours a day / Monday-Sunday - severity low ¦ E-mail consulting - 3 years availability: 24 hours a day / Monday-Sunday ¦ Web support - 3 years availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |