Extended service agreement - replacement - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - preventive maintenance ¦ Technical support - diagnosis ¦ Technical support - phone consulting - availability: 24 hours a day / Monday-Sunday ¦ New releases update ¦ Technical support - web knowledge base access - availability: 24 hours a day / Monday-Sunday