Extended service agreement - replacement - 1 year - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - preventive maintenance - 1 year ¦ Technical support - diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update ¦ Technical support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday